Return Policy

Eligibility for Returns

we have 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be returned within 30 days of the delivery date.
  • The item must be in its original condition:
    • Unused, unworn, and unwashed.
    • With all original tags, labels, and packaging intact.
  • Items that are damaged, altered, or show signs of wear are not eligible for return.
  • Certain items are non-returnable unless faulty:
    • Perishable goods.
    • Personalised or customised products.
    • Intimate items (e.g., undergarments, swimwear) for hygiene reasons.

How to Return an Item

  1. Initiate the Return: Contact our customer service team via return@flourishflawless.store, to request a return authorization.
  2. Prepare the Package:
    • Include the original receipt or proof of purchase.
    • Ensure the item is securely packed to prevent damage in transit.
  3. Send the Package:
    • Use a trackable shipping method to send the item to our returns address:
    • [13, WENTWORTH AVENUE, GORTON MANCHESTER UNITED KINGDOM M18 8RD
    • Keep your shipping receipt and tracking number for reference.

Exchanges

If you wish to exchange an item for a different size, color, or style, please indicate this when initiating the return. Exchanges are subject to stock availability.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact our customer service team within 14 days of receipt. We will arrange a replacement, repair, or  full refund as appropriate.

Additional Information

  • This return policy complies with the UK Consumer Contracts Regulations.
  • Your statutory rights are not affected.
  • For further assistance, please contact our customer service team at Info@flourishflawless.store . +447305908273

We appreciate your business and strive to provide you with the best shopping experience.